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We have recently seen that Xactware has changed the line item definition in the Click for Detail section in Xactimate to include materials and labor that it did not previously include. In other words, they are justifying that a lower priced line item should be used by changing or adding verbiage in the Click for Detail that was not present in the past.

This isn’t the first time this has happened, and I’m sure it won’t be the last – we just need to keep an eye out for this info and keep informed.

In this video, I discuss the changes and show you how you may be able to overcome an adjuster’s objections when using the newly defined line items.

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